Solvvy
AcquiredSolvvy is the modern customer experience that consumers demand. It supports customers so seamlessly they won’t miss a human agent, but it’s ready to find one if someone needs it. With Solvvy, customers leave with the answers they need and a positive, lasting impression of your brand.
What it does
Solvvy was started by co-founders Justin Betteridge and Mehdi Samadi while pursuing their PhDs at Carnegie Mellon University (CMU). It started out as part of a never-ending learner project at CMU. In 2014, Mehdi and Justin presented at Launch CMU event in Silicon Valley with nothing but an idea and some early-day robot demos. This is where we first met the Solvvy team. Pear led their first round of capital and our team dove in to help them establish a product vision and make key hires. Mar Hershenson actually connected them with their founding CEO, Mahesh Ram. Our team was deeply engaged with Solvvy and helped them develop a product idea for their pivotal technology. Eventually, they landed on customer service automation. Solvvy was acquired by Zoom in 2022.