Solidroad
ActiveAI-nativeAI agents for CX teams, starting with training and QA.
What it does
Solidroad builds AI agents for CX teams, starting with training and QA. Solidroad agents train human reps in a simulated environment, and evaluate their performance in live customer channels. By starting with training and QA, our agents learn how humans learn, and their performance can be compared directly with human reps. This enables us to prove the value of the rest of the agents on our roadmap. Since launching last summer, we’ve reduced onboarding times by 50% at several of the world’s largest outsourced contact centres/BPOs like PartnerHero and Tech Mahindra, and improved go-live CSAT at Crypto.com by 3% (now above 90% CSAT).
Its site says now · captured 2026-08-23
Solidroad — Precision AI QA & Coaching for CX Teams
Your definition of quality is the only one that matters. Review 100% of interactions, generate custom agent trainings, and lift CSAT with Solidroad
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