Thematic

Active

Customer intelligence for Enterprise CX teams. The grounded…

Y Combinator S17

What it does

Thematic is the customer intelligence layer for enterprise CX. Trustworthy and traceable reporting your teams can stake decisions on, and the grounded data foundation your AI agents need to scale safely. Customers see NPS gains of 5 to 35 points and have attributed $4.8M in revenue from a 6-month pilot. Forrester measured 543% three-year ROI. Trusted by DoorDash, Woolworths, BNY, and Mitsubishi.

Its site says now · captured 2026-08-23

The Customer Intelligence Layer for CX

Thematic is the customer intelligence layer for enterprise CX. We turn unstructured feedback into reporting that teams can stake decisions on and enable AI agents to scale reliably. NPS and CSAT gains of 5 to 35 points. Multi-million-dollar revenue impact. Time-to-insight cut by 80 to 95%. 543% three-year ROI per Forrester. Trusted by DoorDash, Woolworths, and Mitsubishi.

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