Evergrove

What it does

We've built voice agents for the largest work comp managed care orgs and specialist PT networks in the country, making >500K calls annually and accelerating the speed at which they coordinate care. On average, our customers see a 40% increase in workflow completion, 10x decrease in cycle times, and >60% reduction in cost. We think voice agents are the starting point for solving slow and fragmented care coordination in this market. Companies that manage an injured worker's care rely on short-staffed contact centres and archaic methods of info exchange: phone, fax, and email. Every delay along the path of care leads to slower rehab of the injured worker, lower throughput for providers, and higher expense for the insurer/employer.