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Wisdom

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Customer Experience Management platform (CXM) that's changing the way product teams explore, find, and fix broken customer experiences online. Wisdom uses ML to flag where users struggle, with a short video clip.

What it does

Wisdom's customer experience management platform is changing the way product teams explore, find, and fix broken customer experiences online. Just like magic, Wisdom finds where users are struggling. By adding a little bit of JavaScript to any website, Wisdom records all HTML, CSS, and user interactions on the webpage and stores it in the cloud. Behind the scenes machine learning models process those user interactions to predict user intent in order to understand when the user is struggling. Once a bad user experience is detected and approved, Wisdom visually creates a short, seven second video clip of the incident and shares it to Wisdom's dashboard incident feed for teams to discuss, delegate, and fix. Next month, you’ll be able to automatically send an email to struggling customer’s in order to personally empathize and rectify issues at-scale, with any customer reply automatically opening a support ticket.

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